Roll Forming Machine Technical Support Desk

Our 24-hour worldwide Technical Support Desk is designed to help you resolve roll forming machine issues quickly, efficiently, and professionally. By providing detailed information — including photos, videos, and a short problem description — our engineers can often diagnose faults remotely, helping you avoid downtime and unnecessary on-site visits.

Machine Matcher's team of experienced technicians specializes in all types of roll forming and metal fabrication machines, including roofing, purlin, decking, framing, and trim lines. We provide step-by-step technical solutions that cover mechanical alignment, electrical troubleshooting, hydraulic system faults, and PLC programming errors.

Our Expertise

Machine Matcher provides 24/7 global technical support for all brands and models of roll forming machines. Our engineers carefully analyze your videos, photos, and machine data to prepare a comprehensive written solution that includes:

Root-cause diagnosis
Step-by-step repair guidance
Recommended spare parts (with sourcing options)
Maintenance and prevention advice

We deliver your full technical assessment and repair plan within 24–48 hours — helping you get your production line running again faster.

Submit an issue

Please provide the following to help us assist you effectively.

Name

Please enter your full name.

Company Name

Please enter your company name.

Email Address

Please enter your email address.

Phone Number

Please enter your phone number.

Machine Information

Please enter a brief description of your machine.

Please include:

Machine model & serial number
Machine location / plant

Issue Description

Please enter a description of your issue.

Please provide as much information as you can to help us assist you quickly.

Start with a brief description of the issue you’re experiencing.
Let us know when the problem first started, and how often it happens - was it a one-off, does it come and go, or is it continuous?
Tell us about anything you’ve already tried to fix it.
Mention anything that’s recently changed - such as new material, recent maintenance, or a new machine setup.

Additional Files

You’re welcome to send us any files that might help us understand the issue.

Photos – such as profile output, entry or exit guides, coil setup, or tooling.
Videos – showing the forming process, feeding, or any mechanical or control problems.
Optional – screenshots of any PLC error messages or alarms.

These can really help us get to the root of the problem more quickly.